Integrations
Automate your feedback processing by using our Salesforce and Zoom integrations.
Fuel your feedback engine by bringing in yourCRM account data and customer conversations.
CRM context
Salesforce
Pull your accounts and their metadata directly into PeakWave.
PeakWave lets you connect Salesforce with OAuth, choose which accounts should actually flow into PeakWave, map the fields your team cares about, and preview everything before you sync. The result is cleaner customer context and feedback that stays tied to real accounts, revenue, and segmentation from day one.
Filter down to the segments that matter, like customers, active accounts, or a specific industry
Map Salesforce fields like revenue, website, and description into PeakWave
Preview imports before syncing to ensure accuracy
Bring in only the right accounts
Use filters to only pull into PeakWave the customers and segments that actually matter for your product decisions.
Map CRM fields cleanly
Account Name to Organization Name
Website to Website
Annual Revenue to Organization Revenue
Preview before you sync
Confirm which accounts match, how fields map, and what PeakWave will import before you push anything into the workspace.
Call intelligence
Zoom
Automatically pull in all your Zoom transcripts from customer calls into structured feedback, so insights don't get lost in recordings and scattered notes.
PeakWave connects to Zoom at the team level, pulls in transcripts, creates notes, and matches participants back to users and organizations in PeakWave. You can even filter out internal-only calls so your team spends time on actual customer signal, not internal chatter.
Automatically create feedback notes from new Zoom calls with customers
Match participants by email and company domain so you know which customers call feedback was from
Filter out internal-only calls
Improve your feedback signal strength
As fellow product people, we know how impossible it is to track all feedback from customer calls. Even if you are in the call and you have an AI note taker turned on, not all customer feedback makes it into your feedback tool. With PeakWave's Zoom integration feedback from all calls whether you are a participant or not automatically are added as feedback notes and categorized by PeakWave AI so you never drop a signal.
What integrations unlock
PeakWave integrations remove manual work at both ends of the feedback loop.
Connect the systems your team already runs on
PeakWave plugs into the tools where customer truth already exists, reducing the setup burden on product, sales, and success teams.
Bring customer and meeting context into one workspace
Organizations, transcripts, and participant details flow into PeakWave so your team is not spending hours stitching context together by hand.
PeakWave AI turns incoming context into decisions
With every customer call tied to your commercial data, PeakWave AI organizes feedback, connects it to ideas, and helps quantify what matters most.
Additional Integrations
Not seeing an integration you'd like?
PeakWave's current integrations were added directly from customer feedback. If your team has another system you'd like to connect with, let us know. We shape what we build based on your feedback, and we'll add yours too.
Next step
Put feedback capture on autopilot.
If your team wants connected customer data, automated transcript intake, and a cleaner path from feedback to roadmap decisions, PeakWave is built for that workflow.